LOTTE NEW YORK PALACE

455 MADISON AVENUE 10022, New York Show map

Overall guest ratings

Excellent 8.9

based on 4,040 reviews
Top amenities
Pets allowed
Good to know
Great view Wonderful sightseeing Spacious rooms Relatively high internet cost

Rooms

Check rooms availability

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Map

Hotel Details

Food & Drink
Hotel bar Café/bistro Restaurant
Cleaning Services
Laundry service
Business Facilities
Audiovisual conference equipment
Miscellaneous
Babysitter
Hotel Facilities
Elevator Safety deposit boxes at reception Pets allowed Fitness centre Health and beauty center
Cancellation / prepayment
Cancellation and prepayment policies vary according to room type. Please check the room conditions when selecting your room above.
Hotel accepted credit cards

Reviews

Summary of 4,040 verified reviews.

  • Location "Hotel location is excellent", "Position of the hotel was excellent", "Location is amazing"
  • Comfort "Beds and linens are pristine", "Excellent, big beds", "Wonderful beds and linens"
  • Cleanliness "Nice clean friendly establishment", "Cleanliness are impeccable", "Beds and linens are pristine"
  • Amenities "Foyer area is stunning"
8.9 Wellness Area "Fitness room, which was very clean" 8.2 Room "Wonderful accommodations for the holidays", "Toilet seat was wobbly and didn't flush very well", "Skyline and service everywhere was phenomenal" 8 Vibe "Foyer area is stunning" 7.9 Service "Concierge staff were fantastic", "Staffs and everything were amazing", "Hotel staff and service was impeccable" 5.3 Food 4.2 Value for money "You have to pay for wi-fi" 4.1 Breakfast 3.1 WiFi "You have to pay for wi-fi", "Paying for wifi"
Great view "Skyline and service everywhere was phenomenal", "View from our room was amazing", "View is amazing" Wonderful sightseeing "Close to interesting sights" Spacious rooms "Excellent, big beds", "Room was very spacious, beautifully decorated", "Room was extremely spacious and impeccable"
Relatively high internet cost
  • Location "Hotel location is excellent", "Position of the hotel was excellent", "Location is amazing"
  • Amenities "Foyer area is stunning"
  • Comfort "Beds and linens are pristine", "Excellent, big beds", "Wonderful beds and linens"
  • Room "Wonderful accommodations for the holidays", "Toilet seat was wobbly and didn't flush very well", "Skyline and service everywhere was phenomenal"
8.9 Wellness Area "Fitness room, which was very clean" 7.1 Service "Concierge staff were fantastic", "Staffs and everything were amazing", "Hotel staff and service was impeccable" 6.2 Bar and Beverages "Bar staff rude" 5.7 Food 4.2 Value for money "You have to pay for wi-fi" 3.9 Breakfast 3.4 WiFi "You have to pay for wi-fi", "Paying for wifi"
Beautiful architecture Great desserts & fruits
Rooms in need of an update TV needs to be updated "Tv wouldn't work", "Not enough tv channels"
  • Location "Hotel location is excellent", "Position of the hotel was excellent", "Location is amazing"
  • Comfort "Beds and linens are pristine", "Excellent, big beds", "Wonderful beds and linens"
  • Amenities "Foyer area is stunning"
  • Room "Wonderful accommodations for the holidays", "Toilet seat was wobbly and didn't flush very well", "Skyline and service everywhere was phenomenal"
8.9 Wellness Area "Fitness room, which was very clean" 7.9 Service "Concierge staff were fantastic", "Staffs and everything were amazing", "Hotel staff and service was impeccable" 6.3 Bar and Beverages "Bar staff rude" 4.7 Food 3.8 Value for money "You have to pay for wi-fi" 3.7 Breakfast 2.7 WiFi "You have to pay for wi-fi", "Paying for wifi"
Great concierge service "Concierge staff were fantastic", "Excellent and helpful concierge service" Clean rooms "Beds and linens are pristine", "Rooms that are clean and well maintained", "Room was extremely spacious and impeccable" Friendly atmosphere "Nice clean friendly establishment" Pleasant entrance area "Foyer area is stunning", "Beautiful courtyard and lobby", "Nice bar and lounge"
  • Location "Hotel location is excellent", "Position of the hotel was excellent", "Location is amazing"
  • Comfort "Beds and linens are pristine", "Excellent, big beds", "Wonderful beds and linens"
  • Service "Concierge staff were fantastic", "Staffs and everything were amazing", "Hotel staff and service was impeccable"
  • Room "Wonderful accommodations for the holidays", "Toilet seat was wobbly and didn't flush very well", "Skyline and service everywhere was phenomenal"
8.9 Wellness Area "Fitness room, which was very clean" 5.3 Food 4.2 Value for money "You have to pay for wi-fi" 4.1 Breakfast 3.3 WiFi "You have to pay for wi-fi", "Paying for wifi"
Great wellness & sports facilities "Fitness room, which was very clean" Good fitness area "Fitness room, which was very clean", "Decent fitness center" Luxurious Hotel
Wifi quality could be improved
  • Location "Hotel location is excellent", "Position of the hotel was excellent", "Location is amazing"
  • Comfort "Beds and linens are pristine", "Excellent, big beds", "Wonderful beds and linens"
  • Room "Wonderful accommodations for the holidays", "Toilet seat was wobbly and didn't flush very well", "Skyline and service everywhere was phenomenal"
  • Amenities "Foyer area is stunning"
8.3 Vibe "Foyer area is stunning" 7.7 Service "Concierge staff were fantastic", "Staffs and everything were amazing", "Hotel staff and service was impeccable" 5.4 Food 4.2 Value for money "You have to pay for wi-fi"
Awesome vibe "Foyer area is stunning" Fantastic service "Concierge staff were fantastic", "Staffs and everything were amazing", "Hotel staff and service was impeccable" Professional service "Very attentive, and Professional staff member", "Front desk staff was extremely pleasant and professional"
Hotel could use some updating

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